How long are shipping times?
Your products will ship within two days of your order, and then take between 15 to 20 days to reach your doorstep. Each product at goosavvy.com has an estimated delivery time that you can find on the product details pages.
How do I track my package?
We will send you an email with a track number / link as soon as your package is shipped. You can use that link to track your package while it is in transit.
The emails can slip into the spam folder. Please check your spam folder if you don't see the email about your goosavvy.com order in your inbox. Update your spam settings to allow emails from email@example.com.
What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
Is there a physical shopping location?
We do not have a physical store yet but we may have one in the future. We currently operate from a single physical fulfillment location. Read more on our about page.
Got more questions? Feel free to reach out at firstname.lastname@example.org.